We try really hard to meet or exceed expectations and are honest to a fault. However, due to health department laws we can not provide returns or refunds at the current time. HOWEVER, if there is an error on our part please just message us with a picture and we will offer a replacement.
We have designed our masks to fit the majority of people, and include a standard length of elastic for comfortable wear. However, we can't guarantee exact fit for everyone and this is the reason why we made the extra effort to create a channel where our elastic freely floats. This gives you the ability to replace the elastic with a longer or shorter piece of elastic, string, shoelace etc. In addition, you can easily transform the masks into over the head by threading any of the above items up through the left side, across, down through the right side and tying pieces together to fit you (use a safety pin to run the item through the channel). If we make an error on the personalization please email us and we will resend the item.