Terms and Conditions
Payment & Shipping
We offer FREE first class shipping for orders over $30. Our shipping fees are set and will not change when adding additional items. We use USPS for our shipping and first class shipping can take up to 10 days during busy times. If you need your items sooner we do suggest using priority or express shipping (we only charge what USPS charges us.) We have absolutely no control over USPS after we drop your package off. All items are sent with delivery confirmation. All items are sent with delivery confirmation.
Secure Ordering & Payment Options
We accept payment through either credit card or PayPal - both are 3rd party and we never see you credit card information personally, nor do we save this information on our website.
We will never share personal information submitted to this site including email, phone number or address. This information is maintained on a secure server. All credit card information is submitted through a secure and blind process so we never have access to your actual credit card numbers.
Returns & Refunds
We try really hard to meet or exceed expectations and are honest to a fault. However, due to health department laws we can not provide returns or refunds on these items. We have designed our masks to fit the majority of people, and include a standard length of elastic for comfortable wear. However, we can't guarantee exact fit for everyone and this is the reason why we made the extra effort to create a channel where our elastic freely floats. This gives you the ability to replace the elastic with a longer or shorter piece of elastic, string, shoelace etc. In addition, you can easily transform the masks into over the head by threading any of the above items up through the left side, across, down through the right side and tying pieces together to fit you (use a safety pin to run the item through the channel). If we make an error on the personalization please email us and we will resend the item.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of [Name of Country / State], without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in [Name of the city of the courts]. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.